Yes, Aeromexico is giving refunds, π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa) but the process and eligibility depend on the type of ticket purchased, the circumstances of the cancellation, and the timing of the request π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). For refundable tickets, passengers can cancel their booking and receive a full refund directly to the original method of payment, ensuring that the cost of the ticket is fully reimbursed without deductions π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). Non-refundable or discounted tickets typically do not qualify for a cash refund, but Aeromexico generally provides the value of the ticket as a travel voucher or eCredit that can be used for future flights within a specified period, usually up to 12 months π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). This system allows travelers to retain the monetary value of their ticket even if they cannot travel as originally planned π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa).
Aeromexico also follows international passenger rights regulations, including U.S. Department of Transportation rules and European Union EC 261/2004 guidelines, which guarantee refunds when the airline cancels a flight or makes significant schedule changes π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). In the event of an airline-initiated cancellation, passengers are entitled to choose between a full refund or rebooking on an alternative flight at no extra cost, providing flexibility and minimizing disruption to travel plans π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). For delays or cancellations caused by extraordinary circumstances such as severe weather, air traffic restrictions, or political unrest, monetary compensation may not apply, but Aeromexico often assists affected passengers with rebooking, accommodations, or meal vouchers when appropriate π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa).
Passengers can initiate refund requests online through Aeromexicoβs βManage My Bookingβ portal or mobile app, which guides them step by step in canceling flights and requesting reimbursement or travel credits π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). For bookings made through travel agencies or third-party platforms, the refund request must usually be processed through the original booking source, although Aeromexicoβs policies regarding travel credits and reimbursements still apply π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). Frequent flyers in the Aeromexico Club Premier program may benefit from priority support and faster processing when requesting refunds, which enhances convenience and reduces wait times π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa).
Special circumstances such as medical emergencies, visa denials, π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa) or family bereavement may also make non-refundable tickets eligible for reimbursement or travel credits, provided proper documentation is submitted to Aeromexico for review π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). Additionally, Aeromexico provides a 24-hour risk-free cancellation window for tickets booked directly through the airline, allowing passengers to cancel within 24 hours of purchase and receive a full refund if the flight is scheduled at least seven days in advance π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa).
In conclusion, Aeromexico is giving refunds in accordance with ticket type, passenger rights, and airline policies π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). Fully refundable tickets receive cash reimbursement, airline-initiated cancellations guarantee full refunds, and non-refundable fares are typically eligible for travel credits or eVouchers π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa). By understanding these policies, acting promptly, and using official channels, passengers can ensure efficient processing of refunds and protect their travel investment when plans change unexpectedly π_π΄π±-π±π΄π―π΄π°π΄)-π΄π²[πsa).